Terms of Service

1. Acceptance of Terms

By accessing and using Companion ("the App"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the App.

2. Eligibility

• You must be at least 18 years of age to use Companion
• You must be a legal resident of a jurisdiction where the App is available
• You are responsible for ensuring your access complies with local laws
• We reserve the right to verify age and eligibility at any time

3. User Account

Account Responsibilities

• You must provide accurate, honest information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are liable for all activity under your account
• You must notify us immediately of unauthorized access

Account Suspension

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in prohibited conduct (see Section 5)
• Violate applicable laws

4. User Conduct Standards

You agree NOT to:

• Harass, threaten, or intimidate other users
• Post hate speech, discriminatory, or offensive content
• Share sexually explicit images without consent
• Impersonate others or use fake identities
• Spam, scam, or deceive other users
• Share personal information (phone, address, etc.) without consent
• Engage in stalking or obsessive behavior
• Use the App for commercial purposes or advertising
• Violate anyone's privacy or intellectual property rights
• Attempt to hack, exploit, or damage the App
• Bypass safety features or age restrictions

Respectful Interaction

Companion is designed for genuine connection. Users must:

• Treat others with respect and dignity
• Accept rejection gracefully
• Not pressure users for personal information or meetings
• Report suspicious or inappropriate behavior

5. Messaging & Communication

• Messages are private between matched users
• We may review reports and relevant activity to address safety concerns and comply with legal obligations
• Do not share passwords, payment info, or sensitive personal data
• We are not responsible for user-generated content to the extent permitted by applicable law
• Credible threats of violence may lead to account action, including suspension or termination, and we may notify relevant authorities when appropriate

6. Subscription & Payments

Paid Subscription

• Companion offers both free and paid subscription tiers
• Paid subscriptions renew automatically unless cancelled
• You will receive a notification before each renewal
• Current pricing is displayed in the app before purchase

Cancellation

• You can cancel your subscription anytime in settings
• Cancellation takes effect on your next renewal date
• You retain full access to paid features until your billing period expires
• Cancelling does not delete your account

Refund Policy

• Subscription fees are generally non-refundable, except where required by applicable law
• Charges are considered final once processed, subject to applicable consumer protections
• For billing errors, contact support within 30 days
• Deleting your account does not automatically create a right to a refund

7. Payment & Billing

• Payments are processed securely by third-party payment providers
• You authorize recurring billing on your renewal date
• You are responsible for keeping payment information current
• Failed payments may result in temporary loss of paid features until billing is resolved
• We are not responsible for payment processing interruptions caused by your financial institution or payment provider

8. Content Rights & Ownership

Your Content

• You retain ownership of photos, profiles, and messages you create
• You grant Companion a license to use your profile for App functionality
• You grant Companion permission to use your photos for matching purposes
• Do not upload copyrighted content you don't own

Company Content

• Companion branding, interface, and features are owned by Companion
• You may not copy, modify, or distribute App content
• Unauthorized use violates intellectual property laws

9. Privacy

• We collect data as outlined in our Privacy Policy
• Your location is used for matching (optional)
• Your email is never shared with other users
• We use encryption to protect sensitive data
• Third-party integrations also have their own privacy policies

10. Limitation of Liability

To the fullest extent permitted by applicable law, Companion is provided "as is" and our liability is limited for:

• Connections, matches, or relationships that do not work out
• Disputes between users
• Data loss or technical failures
• Offline interactions or meetings
• Injuries, fraud, or crimes involving users
• Third-party services and payment processors

11. User Safety & Responsibility

12. Prohibited Content

You will not upload, share, or create:

• Sexually explicit images or content
• Photos of minors
• Non-consensual intimate images
• Violence or threats
• Hate speech or discrimination
• Malware or harmful code
• Third-party copyrighted content

13. Reporting & Enforcement

• Report violations via the in-app report button
• Provide context and supporting information
• We aim to review reports promptly, typically within 48 hours
• Depending on severity and available evidence, violations may result in account warnings, suspension, or termination
• We may contact law enforcement when required by law or when there is a credible risk of harm

14. Our Rights

We reserve the right to:

• Modify or remove App features
• Change pricing with 30 days notice
• Update these Terms of Service
• Monitor user activity for safety and compliance
• Suspend or terminate accounts for material or repeated violations
• Refuse or limit service where permitted by law and these Terms

15. Changes to Terms

• We may update these Terms with notice to users
• Continued use means acceptance of new terms
• Material changes will be announced in-app

16. Dispute Resolution

• All disputes are governed by applicable law
• We encourage resolving disputes through:
  1. Good faith negotiation with support
  2. Mediation (if negotiation fails)
  3. Binding arbitration (if mediation fails)
• Where permitted by law, disputes may be resolved on an individual basis

17. Contact Information

For support or to report violations, use the Help & Support section in the app.